As we've had an enourmous upturn in subscribers recently, we thought we'd give all you frustrated movie lovers some tips to get watching/downloading our films. Especially DivX, which although great once you get going, does take a little tweaking to set you off! So DON'T PANIC - first make sure you read our 'How It Works'
Remember you can try one of our Free Films to get going! Common support issues seem to range from not having the player installed, not registering a DivX account, not having a fast enough connection, not having enough system RAM, or trying to download from outside the UK & Ireland. The latest player, version 7, has improved performance... films should start playing once the download has reached 5%! Another useful tip is if the film should hang and stop downloading then simply close the player and re-open it whereupon you can click the download mananger, highlight the film, right click and retry the download... it'll resume automatically otherwise anyway. There's a new version of the DivX player which may involve you having to re-login to your account once installed. And there's a whole range of great Video tutorials you can check out... like how to configure your PS3 or transfer media to any DivX certified device. Or how to watch on your TV.
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